Donny vs. SMARTBRO

It was April 2009 when Donny started to use Smartbro. The first one that he used was Smartbro plug it. It cost for about PHP 1,995. Actually, he continued using this plug it just to have a temporary internet connection with his brand new laptop.

There's no problem in the internet connection using plug it of Smartbro but in some cases where there are no 3G signal in your area, it won't work at all or you would just sacrifice with  its GSM connection. Smartbro become a great influence to Donny because majority of his neighborhood were using Smartbro connection not knowing the consequences that he will encounter afterwards.

It was mid of April 2009 when Donny decided to subscribed to Smartbro using the canopy. It is plan PHP 999 where Donny had immediately signed for the provision of the internet connection because its too costly if he would continue using Smartbro plug it for it is a prepaid one. He spend most of his time using internet during his spare time. 

Donny had never complained to Smartbro in the first place because after his requisition for internet connection, they immediately responded on the same day afternoon. This is the first good impression  to Smartbro by Donny.

Three weeks later after the connection, Donny started his calvary with Smartbro. The speed become sucked where you don't know how to described it. Donny took his first action by troubleshooting the internet speed connection. He found out that the internet speed of his Smartbro at that time was:

Download Speed = 0.14 Mbps   and      Upload Speed = 0.1 Mbps

Donny  had tried to troubleshoot first his PC connection if there is any problem instead of getting blame Smartbro with their connection. Unfortunately, there's no problem with his PC that's why he started to call the customer representative of Smartbro. After taking time of conversion with Smartbro Customer Representative, they advised to wait for 24 hours because they have a problem with their base station ( whatever they called it). Actually, they also got the cp number of Donny for they will going to call him for some information or whatever update with his smartbro connection.

It was 48 hours later, Donny did not received any information nor update from the customer representative of Smartbro. Donny had tried again to checked the internet connection of Smartbro. Again, it is again too sucked than you'll never expected in your whole life in this planet earth.

He tried again to call the Smartbro representative hoping his connection would be fixed on the same day. Again, Donny had received the same adviced as what had been told to him the first time when he called Smartbro.

Weeks later, the same problem again was encountered with Smartbro connection. The scenario was never ending until this present. Currently, smartbro speed connection of Donny was only ranging as what had shown below using 2wire.com. (Click the image to enlarge)

If this will always be the situation, Donny will terminate his contract with Smartbro after one year. It only means that Smartbro is not working well to satisfy their customer where there are lots of people are complaining to them.

The question here is: Why are you still subscribing to Smartbro since you know there's a lot of problem with their service?

Answer is NO CHOICE. Actually, Donny's first plan was to subscribe to PLDT ,but for the meantime they have limited number of areas to serve the connection just like the place of Donny. No choice but to subscribe to Smartbro.

That's the fate of the customers of Smartbro like Donny.

What's next?






Cheers!

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